We are seeking a positive, motivated and results-driven Account Manager to join our dynamic office-based team of collectors based in Hatfield, Hertfordshire. The ideal candidate will be responsible for managing our client’s outstanding debts in a compliant and ethical manner.
Key responsibilities:- Making inbound and outbound phone calls with non-paying customers to negotiate payment.
- Identifying vulnerable customers and ensuring appropriate action is taken.
- Resolving disputes and complaint handling.
- Use databases, public records, social media, and other sources to gather customer information.
- Verify and cross-reference collected data to ensure accuracy and reliability.
- Update customer records as required.
- Maintain strict confidentiality and adhere to data protection regulations.
- IT literate with experienced in using Microsoft Excel, Outlook and Word.
- Commercial awareness and understanding of the debt collection process is desirable.
- Excellent communication skills, verbal, written and listening, with the ability to engage confidently and effectively.
- Strong attention to detail and ability to identify relevant information from various sources.
- A proven track record of meeting or exceeding targets.
- Qualities that inspire confidence in clients and team members alike.
- Resourceful problem-solver with a tenacious attitude.
- Adaptability and willingness to learn.
- Ability to work independently as well as collaboratively within a team environment.
If you are enthusiastic about debt recovery and driving business success, we encourage you to apply for this exciting opportunity as an Account Manager.
- Previous experience in debt recovery or a related field is advantageous.
- Collection industry knowledge, CSA, FCA and TCF guidelines.
Note: This job description is intended to outline the general nature and level of work expected in this role. It is not exhaustive and may be supplemented as necessary to meet the needs of the business.
The working hours are a 35-hour week, Monday to Friday, 9am to 5pm with a generous bonus scheme after a successful probation period.
